Too Faced Cosmetics

  • Key Account Coordinator

    Job Locations US-CA-Irvine
    Posted Date 1 month ago(9/18/2018 12:26 PM)
    Job ID
    2018-1563
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • IT’S HAPPENING! ARE YOU READY TO BRING IT?

    We are looking for an experienced coordinator who will be an integral part of our Key Accounts and Customer Service team.  This position is responsible for identifying, addressing and ultimately resolving retail customer concerns, including order discrepancies, tracking and problem solving.  In addition, this position requires high data entry and Electronic Data Interchange (EDI) processing. This candidate must have strong communication and written skills, along with EDI experience. 

    THIS IS HOW YOU WORK IT:

    Responsibilities:

    • Identify and assess retail customer’s needs to achieve satisfaction.
    • Build sustainable relationships of trust through open and interactive communication.
    • Follow communication procedures, guidelines and policies.
    • Take the extra mile to engage retail customers.
    • Strong interpersonal skills with the ability to maintain an extremely friendly attitude when faced with difficult situations.
    • Communicate and coordinate with internal departments and provide feedback to Customer Service Manager
    • Maintain relationships with retailers and consumers while representing Too Faced in a positive manner.
    • Maintain relationships with sales team to ensure timely order placement and shipment.
    • Detailed follow through and tracking of PO’s.

    THIS IS WHAT YOU’RE MADE OF:

    Key Competencies

    • Interpersonal skills
    • Strong communication skills - verbal and written
    • Excellent listening skills
    • Problem analysis and problem-solving
    • Attention to detail and accuracy
    • Data collection and ordering
    • Customer service orientation
    • Adaptability
    • Initiative
    • Stress tolerance

    Education and Experience

    • High school diploma, general education degree, or equivalent
    • Minimum 2 experience in customer service
    • Electronic Data Interchange (EDI) processing required
    • Knowledge of relevant computer applications
    • Knowledge of administrative procedures
    • Numeric, oral, and written language applications
    • Product knowledge

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