Too Faced Cosmetics

  • Business Manager - Debenhams, Manchester, UK

    Job Locations UK-Manchester
    Posted Date 3 months ago(9/5/2018 2:26 PM)
    Job ID
    Sales - International
    Regular Full-Time

    The Business Manager will manage the Too Faced Cosmetics counter inside the Manchester Debenhams store in the city center. This role is responsible for the management of a Too Faced Sales Consultant and ensures that the team represents the brand according to guidelines; plans staffing schedules and coverage within budget; drives daily/weekly/monthly/annual sales goals; manages testers, samples, and other non-sellable goods within budget; executes in-store and out of store events and delivers an exceptional customer experience. This position collaborates with the Counter Manager, Country Manager and Head of Training - EMEA to coach and develop team skills.


    **This is a brand new counter that will open in October 2018**


    • Manage 1 FT Sales Consultants including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.
    • Set the example in exceptional product knowledge and service; lead team artists to create a flawless customer experience and a build a loyal clientele base to drive sales.
    • Manage sales goals and payroll investment to achieve financial goals.
    • Build and implement an effective clientele program that drives loyalty, drives sales and supports the achievement of sales targets.
    • Create in-store activations and clientele programs aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.
    • Take a strategic approach to building and developing the brand business within the store.
    • Build strong, effective relationships with Debenhams’ management and within Too Faced to drive strong business results and implement best practices.
    • Develop a plan to continually develop and refine the sales, artistry and customer service skills of the team.
    • Manage the tester and samples budget and ensure orders are placed on time to support the business.
    • Monitor level of cleanliness of counter stock & display units.
    • Adhere to current merchandising guidelines.
    • Communicate with your Counter Manager at least once weekly with a status call and by regular emails to update.


    • Previous experience working in a luxury store environment with a cosmetics brand is essential
    • Substantial experience managing a team at the same level
    • Proven ability to be strategic with a strong business acumen
    • Successful experience building and executing a clientele strategy
    • Ability to lead, develop, and motivate staff including conflict/resolution and problem solving skills
    • Experience forward planning and achievement of financial goals
    • Proven track record of success as a Business Manager
    • Strong customer service, clientele and communication skills
    • Excellent organization skills to plan & execute in store events
    • Have strong commercial awareness
    • Excellent knowledge of MS Office, especially Excel is mandatory
    • Professional knowledge of the luxury department’s structure, make up business and KPIs for Debenhams market preferred


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