Too Faced Cosmetics

IT Administrative Assistant

US-CA-Irvine
2 weeks ago
Job ID
2017-1299
Category
Information Technology
Type
Regular Full-Time

IT’S HAPPENING! ARE YOU READY TO BRING IT?

Fancy yourself tech savvy? Looking for a fast paced, quickly growing team? The Too Faced IT department is hiring an entry level, IT Admin Assistant. The IT Admin Assistant ensures the timely delivery of technical services to end users within Too Faced. The main responsibility of the position is to process incoming service requests from end users and coordinate timely service delivery with technical staff. This person assigns service tickets to the technical staff and monitors the completion of the ticket while keeping the end users informed of its progress. We are looking for someone with excellent organizational skills, great attention to detail, and outgoing customer service skills to take care of our expanding family. This position reports directly to the Senior Manager of IT. This is a full time, junior role, based in our Irvine offices. Remote work is not an option. 

THIS IS HOW YOU WORK IT:

Primary Responsibilities

  • Act as the single point of contact to the customer for all types of service requests
  • Administrative duties
  • Manage the ticket lifecycle from creation to resolution while keeping the end users informed of updates
  • Follow-up with IT staff to assess and promote ticket resolution – escalate tickets to other technical resources as needed to ensure successful and timely ticket resolution
  • Follow-up with end users to assess resolution satisfaction
  • Daily assessment of outstanding tickets and follow-up
  • Create monthly ticket reports for leadership
  • Assist in equipment procurement processes
  • Documentation of existing processes and assisting IT management to identify methods to streamline IT workflow

THIS IS WHAT YOU’RE MADE OF:

Technical Knowledge and Experience

  • Basic to moderate understanding of Microsoft Office programs (Word, Excel, Powerpoint, Outlook) necessary
  • Knowledge of Zendesk ticketing is a plus but not required

General Knowledge and Experience

  • This position requires very strong organizational and communication skills
  • Must be able to oversee and coordinate the successful completion of multiple service tickets at once
  • Must have outstanding written and spoken communication skills to successfully communicate ticket status updates to clients.
  • Must be a team player with a proactive, positive “can do” attitude and a strong work ethic
  • Ability to multi-task and work well under pressure and in a fast-paced environment
  • Ability to work in a team and communicate effectively
  • Excellent attention to detail with strong organizational skills
  • An energetic, enthusiastic, team player with the desire to grow both personally and professionally.
  • Professionalism is a must with the ability to foster and develop customer loyalty
  • Strong sense of responsibility and pride in your work and career
  • Light physical IT tasks (ie. desk setups) as assigned by IT management
  • Candidates looking for a career in IT highly desired
  • General knowledge and affinity for Star Wars is a plus

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