Too Faced Cosmetics

Retail Operations Manager

8 months ago(6/2/2017 3:26 PM)
Job ID
Sales - International
Regular Full-Time


We are growing in Germany and are so excited to find an amazing Retail Operations Manager to lead the new team! This position is responsible for driving the business locally through motivation, relationships, initiative, business acumen, passion and tenacity.  This person will also be responsible for the management of the Too Faced German field team and handling of operational responsibilities for Germany.


This is a field position that will be based in the market, ideally centrally located in the Frankfurt area.


  • Recruit, lead, manage, motivate and retain the best sales performers in Germany to form a high calibre field force focused on driving retail to achieve month retail targets set.
  • Coach and support Spanish field team to develop and maintain relationships at all levels inclusive of Store Directors and Area Managers.
  • Develop strong and durable relationships with all retail partners in Germany inclusive of Buyers, Category Managers, Social Media, Merchandising and Marketing teams within designated territory.
  • Lead commercial negotiations including cost share, counter space and location and new door openings in conjunction with EMEA leadership team in designated territory.
  • Sell-in NPD by season to designated territory.
  • Allocate resources and track spend and return on investment within budget parameters as set on the Trade Marketing Plan approved by the Commercial Manager and General Manager - EMEA and in accordance with actual sales trend to protect bottom line to designated territory.
  • Protect the Too Faced brand equity by ensuring that global visual guidelines are adhered to at all times. Partner with US headquarters in promoting a consistent customer experience worldwide.
  • Manage relationship with EU Merchandising Partner in conjunction with US headquarters.
  • Partner with US headquarters for all back office functions.
  • Strive to build and promote positive values in a motivational working environment for all German field-based Too Faced employees within designated territory.
  • Manage day-to-day operations ensuring the ’24 hour response time’ rule is adhered to.
  • Forecast annual retail sales targets by door in conjunction with the EMEA leadership team.
  • Analyze retail productivity and performance by store on a monthly basis providing key comments and follow-up action plans in accordance.
  • Compile and execute individual German field team member training and development plans in conjunction with the EMEA leadership team.
  • Manage the execution of the global training program via training sessions at store level and in the field in conjunction with the EMEA leadership team.
  • Ensure weekly communication with each German field team member together with a weekly ‘all team’ conference call (with the Commercial Manager).
  • Ensure Spanish field team member expenses are compiled on time and are within budget.
  • Assist General Manager and Commercial Manager with annual Strategy Meetings in designated market.
  • Attend and present NPD at local Press Events ensuring the brand DNA is upheld at all times.
  • All other duties as assigned.


§  Perfumery retail channel experience
§  At least 5+ years of Beauty/Cosmetics experience
§  Experience leading and managing large teams
§  Excellent presentation skills
§  Computer literate (MS Word, MS PowerPoint, MS Excel, MS Outlook)
§  Ability to meet deadlines and work in a fast-paced environment
§  Good communication, writing, and interpersonal skills in both local market language and English
§  Demonstrates leadership ability/potential
§  Able to work independently, as well as with a group  
§  Dedicated and detail oriented
§  Self-starter with willingness to work hands-on
§  Results-oriented (top and bottom lines)


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